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Newsletter FAQ

How can electronic newsletters benefit my business?
How to begin using sendnewsletter.com?
What are the payment methods?
Which credit cards do SendNewsletter.com accept and is payment secure?
Can I download the SendNewsletter.com program and install it?
Does SendNewsletter.com sell email address lists?
Is stored data, such as email adresses lists secure?
Can subscribers easily unsubscribe?
How do I gather new subscribers?
Will emails sent to bad addresses return to my inbox?
Can I use any non-permission based lists?
How do I transfer my contact list to my SendNewsletter.com account?
Why donít my recipients see the images in my newsletters?
What image formats can I use in my newsletters?
Why are some of my subscribers not receiving the emails I send?
Can I track how many of the sent emails were opened?
Can I use SendNewsletter.com for spamming?
Can I add attachments or PDF files to my email newsletters?
After sending an email can I recall or cancel it?

How can electronic newsletters benefit my business?
Electronic newsletters are an effective tool for communicating information about special events, sales, new offerings, product developments and more. It is a medium by which you can maintain communication between customers and your company. The effectiveness increases when recipients are chosen selectively and the information shared is current and relevant.

How to begin using sendnewsletter.com?
Begin by compiling email addresses of current customers and grow your contact list by urging recipients of communications to forward them to friends.

You can also include a subscription link on your website that enables potential customers to opt to receive your newsletters and other communications.  A special promotion could generate interest and boost your subscribers.  Be prepared for fast growth of your subscriber list!

What are the payment methods?
Pay by credit card through the secure payment gateway

Which credit cards do SendNewsletter.com accept and is payment secure?
Credit card payment is processed by Share*It online payment service. We accept Visa, MasterCard, American Express and Discover. All transactions are encrypted using 128-bit Secure Socket Layer (SSL).

Can I download the SendNewsletter.com program and install it?
No, sendnewsletter.com is a hosted application that is used online, by logging in with a username and password at www.SendNewsletter.com

Does SendNewsletter.com sell email address lists?
No. SendNewsletter.com will never reveal or sell address lists to third parties. 

Is stored data, such as email adresses lists secure?
SendNewsletter.com uses multiple reinforcing security systems. Our hosting providers have the most advanced, fully-secured network operation centers that protect our data. Our legal agreements with clients expressly forbid us from providing email lists to third parties.

Can subscribers easily unsubscribe?  
At the bottom of each SendNewsletter.com newsletter is an unsubscribe link.  By clicking and following the simple instructions the subscriber can choose to be removed from the distribution list.

How do I gather new subscribers?
SendNewsletter.com will enable you to add a ďsubscribeĒ button to your website. When site visitors click on it and fill the subscriber form, the information will be directly added to your mailing list inside your account at SendNewsletter.com

Will emails sent to bad addresses return to my inbox?
No. SendNewsletter.comís filtering system automatically marks invalid email addresses so that they are removed from future distribution lists. Email addresses are checked for validity continually, and if found to be invalid, are marked and removed automatically.

Can I use any non-permission based lists?
No, SendNewsletter.com distributions are for permission marketing only.  You may not distribute materials to 3rd party lists, or lists that you purchased or aggregated from websites.  You may only use SendNewsletter.com to send email to your customers and subscribers.

How do I transfer my contact list to my SendNewsletter.com account?
Simply browse to where the address file is stored on your computer and let the SendNewsletter.com system guide you through the import.  SendNewsletter.com accepts your email addresses in two file formats: .txt (text file), or .xls (MS Excel Spreadsheet).

Why donít my recipients see the images in my newsletters?
In SendNewsletter.comís system, images are not embedded in the email you send, to reduce email size and increase the chances of passing through firewalls. Instead, newsletters use codes that lead to the images, which stay in your SendNewsletter.com pictures folder or on another website, based on your instruction. Upon opening, the newsletter calls the image externally, and it is downloaded directly to the recipientís computer. If not online, the recipient will see a broken link.
 

What image formats can I use in my newsletters?
One can only import .jpg and .gif image formats as these will load quickly when subscribers open their emails.

Why are some of my subscribers not receiving the emails I send?
There are a variety of reasons why a person on your list may not receive your email.  Some email addresses may have changed, autoresponders may return emails, or spam filters may mistakenly trap your messages before they arrive.  The content of your messages influences the reaction of filters.  Unfortunately, no service can ensure 100% delivery.

Can I track how many of the sent emails were opened?
Yes.  SendNewsletter.comís tracking system automatically compiles reports regarding the percentage of emails opened per round of distribution.  We allow you to view which subscribers clicked through the messages, and can generate address lists based on this data.

Can I use SendNewsletter.com for spamming?
No, SendNewsletter.com is not designed as a SPAM tool, and it would be senseless to use it as such. SendNewsletter.com is an online, value added service with multiple functions, including for permission marketing and internal communication with colleagues, as well as private bulk distribution use.  It would be illogical to use it as a spamming platform.

Can I add attachments or PDF files to my email newsletters?
More efficient that attaching files to your message, SendNewsletter.com enables you to insert a link to the file in your email, which functions equivalent to an attachment.  This has the bonus of more effective penetration of firewalls.  Follow the simple instructions during message development to past a link to your file in your email.

After sending an email can I recall or cancel it?
Once an email has sent, it cannot be cancelled. Emails can only be cancelled before their scheduled mailing.  To eliminate the possibility of discovering a mistake or sending it to the wrong list, send a test email to yourself, and double check that the mailing list, subject line and content are correct.

 
     

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